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Guest post: The Future of the Interaction Strategy Roadmap
This is a guest post from seasoned contact center technologist and independent consultant Tony Tillyer. He offers an inspiring and provocative view of the future in customer interaction, with...
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Guest post: snomONE plows middle ground between Open Source and proprietary PBX
John Stepp, president of Free Tech Consultants, continues the coverage of ITEXPO held in Miami Beach earlier this month. While covering StartupCamp 3 at ITEXPO in Miami, I also had an opportunity to...
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Enterprise Connect: NEC UC&C architecture targets IT managers and connected...
This Enterprise Connect article is by John Stepp, president of Free Tech Consultants, on NEC’s unified communications and collaboration software announcement and demonstration at the show. NEC is...
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Enterprise Connect: Innovation Showcase winner Radish made delicious
John Stepp, president of Free Tech Consultants, brings us a plateful of Radish goodness from Enterprise Connect 2011. At their Enterprise Connect booth I spoke with Theresa M. Szczurek, CEO of Radish...
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Guest post: AT&T-Mobile and the Thank You Economy
Today’s guest post is from John Stepp, president of Free Tech Consultants, and his insight into the other aspect of the AT&T/T-Mobile deal: customer service. Everything I read about the AT&T...
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Guest post: Cisco flipping off Flip a bad decision
John Stepp, president of Free Tech Consultants, on Cisco’s recent restructuring announcement. Cisco has always been an innovator. From networking to VOIP to telepresence, Cisco has always led the way...
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Guest post: VidyoPanorama promises personal immersive telepresence at 90% off
John Stepp, president of Free Tech Consultants, shares his analysis of Vidyo’s latest product announcement — VidyoPanorama. The video on their web site looks a lot like a Hollywood Squares game, but...
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InfoComm: Day 1 on the show floor
Coverage of InfoComm 2011 Orlando is brought to you by John Stepp, president of Free Tech Consultants. The huge AV spectacular InfoComm 2011 in Orlando opened its trade show floor Wednesday to tens of...
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InfoComm: Vidyo interview
John Stepp, president of Free Tech Consultants, continues his coverage of InfoComm 2011 Orlando. Check here for Day 1 coverage. I had a chance to sit down and chat with Mark Noble, Director of Product...
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ITEXPO: Hoot.me making strides after StartupCamp win
John Stepp, President of Free Tech Consultants, is in Austin, TX for the ITEXPO West conference. He caught up with hoot.me, the winner of last year’s StartupCamp, started by students from the...
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